What type of missing issue is this?
Item Missing (Entire item missing)
Partial Item Missing (e.g., 1 instead of 2 in BOGO/Pack/Combo)
Part Missing (e.g., component, accessory, screw)
Select the Sub-Issue type for this High-Value item:
Entire Item missing from the order
Empty box received (Box received empty or main product missing)
Missing accessories or parts (Component or appliance part missing)
Call DP at least twice. What does the DP answer?
DP answers: Not delivered, delivering soon
DP answers: DP accepts that delivered incorrectly and is going back to deliver correctly
DP says order will not be delivered due to any reason
DP confirms delivery but customer denies receiving OR DP not responding to calls
Back
Next